Returns, Cancellations & Exchanges

How do I return an item?

Returns within Türkiye

If you are not happy with the item(s) you ordered, you can return them within 14 days of delivery. Fill in the return form on the invoice and send the item in its original box with the invoice (and any accessories) via the courier of your choice. The parcel remains the customer's responsibility until it reaches us. Shipping costs for returns and exchanges are paid by the customer.

The invoice must be sent with the item for any return or exchange request.

International returns

International orders can be returned within 14 days of delivery, provided they meet our return conditions. Refunds are made no later than 14 days from the date your withdrawal (return) notice reaches us. All shipping and customs costs for returns sent from abroad are paid by the customer; if we have to pay shipping or customs charges, these will be deducted from the refund. To avoid customs and other taxes, we recommend writing "Return Product" on the box and telling the courier.

The invoice must be sent with the item for any return or exchange request.

Which items can I return?

You can return an item within 14 days of delivery, together with the invoice we sent you, provided it is unused, its tags are attached and it is still in saleable condition.

Do I pay for return shipping?

Shipping for returns and exchanges is paid by the customer.

Where should I send my return?

Send it in the box you received, with the invoice (and any accessories), to our Başakşehir address listed on our website.

How can I follow my return?

We will keep you informed by email or phone throughout the return process.

When will I receive my refund?

The amount is refunded using your original payment method no later than 14 days from the date your withdrawal (return) notice reaches us. For credit card payments, the refund is applied to your card as a single payment or in instalments, matching the original transaction.

My credit card refund is being paid in instalments. What can I do?

If you paid by credit card in instalments, the amount is refunded to your card monthly, split over the same number of instalments. This procedure is set by the bank.

I can't see my refund in my account. What should I do?

If you have any problem with your refund, call us on 0212 803 46 39 for help.

I paid cash on delivery. When will my refund arrive?

The amount is transferred to the bank account you provide no later than 14 days from the date your withdrawal (return) notice reaches us. Please include your complete bank (IBAN) details with your return notice.

Can I exchange an item?

For orders within Türkiye, you can exchange an item within 14 days of delivery, provided it is unused, its tags are attached and it is still in saleable condition.

How can I cancel my order?

To cancel your order, contact our team on 0212 803 46 39.